1. London Trading Standards (LTS) represents the 33 local authority Trading Standards services in the London Region. LTS shares information and awareness campaigns across the capital to protect consumers and safeguard legitimate enterprise.

2. LTS members advise on and enforce laws that govern the way we buy, sell, rent and hire goods and services. LTS carry out inspections and monitor or investigate complaints. LTS endeavours to work with businesses to help achieve compliance but ultimately, can prosecute those who break the law. Trading standards have the power to inspect premises involved in the distribution of used electrical goods. They may suspend and seize goods as appropriate as well as conduct investigations into criminal offences arising from unsafe goods

3. Consumers may report London related information on trading standards issues to London Trading Standards, via our online reporting tool https://www.londontradingstandards.org.uk/report-consumer-crime/. The information will be passed on to the relevant authority or organisation. Please note it is a confidential no-reply service. If you need any further advice or guidance please contact the Citizens Advice consumer helpline on 03454 04 05 06.