Pandemic cancellations – beware ‘refund vouchers’ and ‘admin’ fees

Consumers who have tickets for cancelled flights, holidays and events must have their legal rights to a refund upheld, says London Trading Standards (LTS), who have today published advice to consumers on their website. According to London Trading Standards, complaints about travel firms in London were up 280% during March to May 2020, compared with
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Millions of sub-standard masks and thousands of fake hand sanitisers seized at Heathrow

Trading standards teams at Heathrow Airport have stopped 6.5 million sub-standard face masks and 8,000 counterfeit hand sanitisers coming through the airport since the pandemic started, according to London Trading Standards (LTS). LTS, as part of its yearly campaign, reports that the majority of masks seized had been labelled with false claims or fake safety
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Beware pandemic profiteers and coronavirus crooks

London Trading Standards is warning Londoners to beware of unscrupulous traders seeking to profiteer from the coronavirus pandemic and criminal scammers exploiting the fears of the vulnerable. Excessive prices London borough trading standards services have received over 1,600 complaints about traders charging excessive prices for a range of goods since the pandemic started and there
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98% of London businesses respecting lockdown

Most London businesses have so far respected the law on business closure, according to data from London borough enforcement teams. Just 2% of the businesses visited over the past two months have had to be instructed to close by local authority officers. Latest data from councils shows that trading standards, alongside environmental health and other
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Londoners warned over scams from ‘coronavirus crooks’

Londoners must remain vigilant for unscrupulous criminals exploiting fears about COVID-19 with moneymaking scams, London boroughs and their trading standards officers have warned. As the capital enters its sixth week in lockdown, boroughs are asking the public to continue looking out for scammers targeting older and vulnerable people who are isolated from their family and
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COVID-19 – Business closures and restrictions

As part of the national emergency response to the spread of COVID-19 the government has introduced compulsory business closure or restriction rules for certain types of businesses. London Borough trading standards services will have responsibility to enforce these along with other local authority regulatory teams and the police. The Health Protection (Coronavirus, Restrictions) (England) Regulations
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Report any traders ‘profiteering’ from COVID-19

London Trading Standards is urging consumers to report any examples they find of unscrupulous traders exploiting the current situation to take advantage of people with unjustified high prices. Examples such as small bottles of hand sanitiser being sold for up to £24.99 each have been reported. The Competitions and Markets Authority (CMA) has launched a
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Beware of COVID-19 scams, warns London Trading Standards

London Trading Standards is encouraging family and friends to help to protect vulnerable residents from potential scams amid reports of fraudsters trying to take advantage of the COVID-19 outbreak. Nationally, there have been reports of frauds relating to the supply of face masks, primarily online; fraudsters trying to persuade people to disclose personal information by
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London Trading Standards

Be on guard for COVID-19 scams

London Trading Standards are warning Londoners to be on guard against scams related to the COVID-19 coronavirus after details were published by the Chartered Trading Standards Institute (CTSI) this week. Scam emails It has come to light that emails claiming to be from the government are offering a tax rebate to support people through this
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National knife clampdown pilot reaches 15 prosecutions

Croydon Council has now successfully prosecuted 15 businesses across the country under its trading standards team’s pilot clampdown against illegal online knife sales to children. The scheme is backed by the Home Office and National Trading Standards. The latest cases – against shopping website Very’s operating company Shop Direct Home Shopping Limited and Lancashire-based tool
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