London Trading Standards support the safe re-opening of London’s high streets

As non-essential retail outlets reopen on 12th April, London Trading Standards is urging Londoners to stay safe and be considerate of others as they make the most of restrictions being eased. London Trading Standards spokesperson Cenred Elworthy said:  “We are delighted that all shops and several other types of business can open their doors on Monday
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Signed, sealed and undelivered!

London Trading Standards warns of widespread malpractice that leaves consumer complaint correspondence never being delivered. London Trading Standards is highlighting what it believes to be a major problem which results in letters sent to limited companies at their registered office address never being received by the intended recipients. The problem has been identified during investment
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Hundreds of letting agents face fines of up to £30,000 in London-wide enforcement operation

Letting agents that fail to comply with the law on protecting tenants’ and landlords’ money, or other legal requirements, are being issued with fines of up to £30,000 by council trading standards officers in a London-wide enforcement operation aiming to crack down on rogue elements within the renting sector. Since April 2019 letting agents have
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London seizures of illegal tobacco indicate widespread problem

London Trading Standards warns of widespread retail supply of illegal tobacco across the capital and asks the public and businesses for information about sellers. Enforcement by Trading Standards teams in the London Boroughs of Barnet, Croydon, Hammersmith & Fulham and Hillingdon shows the extent of the problem at retail level across London. A single day
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Illegal tobacco ‘threatens London’s crucial COVID-19 stop smoking efforts’

London’s trading standards and public health experts are warning of the dangers of illegal tobacco, highlighting how its availability across the capital undermines stop smoking efforts. They point to evidence showing that access to illegal tobacco, including the sale of single cigarettes, makes it easier for children to develop smoking habits and harder for London’s
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Pandemic cancellations – beware ‘refund vouchers’ and ‘admin’ fees

Consumers who have tickets for cancelled flights, holidays and events must have their legal rights to a refund upheld, says London Trading Standards (LTS), who have today published advice to consumers on their website. According to London Trading Standards, complaints about travel firms in London were up 280% during March to May 2020, compared with
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Millions of sub-standard masks and thousands of fake hand sanitisers seized at Heathrow

Trading standards teams at Heathrow Airport have stopped 6.5 million sub-standard face masks and 8,000 counterfeit hand sanitisers coming through the airport since the pandemic started, according to London Trading Standards (LTS). LTS, as part of its yearly campaign, reports that the majority of masks seized had been labelled with false claims or fake safety
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Beware pandemic profiteers and coronavirus crooks

London Trading Standards is warning Londoners to beware of unscrupulous traders seeking to profiteer from the coronavirus pandemic and criminal scammers exploiting the fears of the vulnerable. Excessive prices London borough trading standards services have received over 1,600 complaints about traders charging excessive prices for a range of goods since the pandemic started and there
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98% of London businesses respecting lockdown

Most London businesses have so far respected the law on business closure, according to data from London borough enforcement teams. Just 2% of the businesses visited over the past two months have had to be instructed to close by local authority officers. Latest data from councils shows that trading standards, alongside environmental health and other
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Londoners warned over scams from ‘coronavirus crooks’

Londoners must remain vigilant for unscrupulous criminals exploiting fears about COVID-19 with moneymaking scams, London boroughs and their trading standards officers have warned. As the capital enters its sixth week in lockdown, boroughs are asking the public to continue looking out for scammers targeting older and vulnerable people who are isolated from their family and
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