Londoners are being urged to seek redress from retailers that sell faulty electrical goods this Christmas after a survey found two-thirds of consumers have bought problem goods in the last two years.

The advice comes at the launch of National Consumer Week which runs until Sunday 4 December and encourages people to get #SwitchedOn to their consumer rights and shop with confidence.

The Citizens Advice research reveals 1 in 4 (28%) people were initially turned away by retailers when they tried to get a repair, replacement or refund, despite the retailer having a responsibility to offer a solution.

The survey also showed that persistence paid off, with 61% of those who were turned away eventually getting some form of solution from the retailer.

It is hoped that focusing consumers’ minds during the busy Christmas period will help them to understand their rights which they can exercise all year round.

The campaign is run by Citizens Advice, the Chartered Trading Standards Institute (CTSI) and the Department for Business, Innovation and Skills.

London Trading Standards will also be helping local businesses do the right thing by advising them of their legal responsibilities and distributing a pocket sized guide to selling electrical goods.

A spokesperson for London Trading Standards, said: “Across London local Trading Standards teams are keen to help businesses and ensure they don’t fall foul of the law. Taking a responsible and proactive approach can help avoid difficulties further down the line, which is better for the business and the customer.”

Following high profile cases of faulty tumble dryers and mobile phones, the campaign also highlights what people should do if they are concerned about the safety of a product.

• For consumers find out more about the campaign at Citizens Advice
• For businesses selling electical goods find out more at Business Companion