Making a complaint to Trading Standards
To report a problem to Trading Standards and receive advice your first point of call should be the Citizens Advice consumer helpline. This government funded consumer advice service provides free, confidential and impartial advice on consumer problems with goods, services, energy and post.
Call Citizens Advice on freephone 0808 223 1133 or visit their website where you can register a complaint online.The helpline is open 9.00 am to 5.00 pm Monday to Friday.
All information relating to London based businesses and consumers will be passed on to your local Trading Standards. Although not every single complaint can be investigated the information is used to help set priorities for enforcement actions or educational initiatives.
Report consumer crime anonymously (including COVID-19 scams or related issues)
Need help with complaining?
Consumers Association – the publishers of Which? magazine, have a consumer rights website. It is designed to help consumers understand complex regulations and offers over 100 letter templates to help consumers seek redress.
The Resolver website makes complaining quick and simple. As well as templates it provides online facilities which enable many larger organisations to respond more efficiently to your complaint.
The UK European Consumer Centre has information on your consumer rights in Europe and assistance with any cross-border disputes.
Advice for businesses
The Business Companion website is the best place to start for regulatory guidance. It offers a choice of concise or in-depth guidance and is brought to you by the Chartered Trading Standards Institute.