Private Rental Complaints

Following on from our successful Client Money Protection project, that operated across London for three years, the focus of our member authorities has now shifted to assisting with Private Rental Complaints. LTS is working with the London Mayor’s Office to enable complaints to be directed appropriately via the “Report a Rogue Landlord/Agent” tool.  The project
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Southwark Council cracks down on prohibited landlord and letting agent fees

Southwark Council upholds the rights of private rented sector tenants, not to be charged banned fees by landlords and lettings agents. The council raised a case against Portico Property Limited that saw the company pay a financial penalty of £2,000, for breaching the Tenant Fees Act. This relatively new legislation was introduced to protect tenants,
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Hundreds of letting agents face fines of up to £30,000 in London-wide enforcement operation

Letting agents that fail to comply with the law on protecting tenants’ and landlords’ money, or other legal requirements, are being issued with fines of up to £30,000 by council trading standards officers in a London-wide enforcement operation aiming to crack down on rogue elements within the renting sector. Since April 2019 letting agents have
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Tenants warned to beware of rogue letting agents as new figures show more than 46% don’t comply with the law

London Trading Standards (LTS) has today issued a stark warning to tenants: understand your rights or you risk being ripped off by rogue letting agents. This caution comes as figures released as part of London Trading Standards Week show that letting agents were fined over £1.2million for breaking the law; either for not displaying fees
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Prosecutions and other actions

Letting agents and property management Here are some links to examples of high profile cases taken by London Trading Standards relating to landlords and letting agents. Southwark landlord who kept quiet about planning notice convicted for unfair trading offences Westminster repeat fraudster jailed  Islington wins innovative consumer rights case over sham tenancy agreements Camden wins
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London Trading Standards and SAFEagent unite to promote best practice

Organisations create free webinar for letting agents As part of this year’s SAFEagent Awareness Week, London Trading Standards and SAFEagent have partnered to produce a webinar which helps agents refresh their knowledge and ensure their compliance is up-to-date. The webinar – which is free for all to access – features Donald Silcock, Vice Chair of
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London Trading Standards – helping to keep landlords and tenants safe

Effective Enforcement Day, 22 May 2018 Trading Standards teams across London are supporting ‘Effective Enforcement Day’ on Tuesday 22 May, part of SAFEagent Awareness Week, to highlight the work they do protecting tenants and landlords in the private rented sector (PRS). Every day, trading standards keep renters safe and ensure letting agents are adhering to
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London Trading Standards calls for changes to the London lettings landscape and increased partnership working

London Trading Standards is taking the lead in seeking to stimulate and encourage more partnership working, in order to help stand up for London’s tenants and reputable landlords, and improve the rental experience for consumers. On 25 January 2018, London Trading Standards held its first ever lettings focused seminar entitled Agenda for Change – London
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